Return & Refund Policy

Last updated: 3 November 2026

Returns within 7 days

You can return an item for a refund within 7 days of receiving it (delivery) or collecting it (pickup), if:

• the packaging has not been opened, and the item is unused, with all its parts and accessories;
• you bring it back to our shop at 10 Jalan Besar, #03-41, Sim Lim Tower, Singapore 208787, during opening hours;
• you show your order confirmation or invoice.

Our staff will check the item at the counter. Once it passes the check, we refund you to your original payment method. Card refunds can take a few working days to show on your statement, depending on your bank.

We cannot accept returns of opened or used items, or items without their original packaging.

Wrong or faulty items

If we sent you the wrong item, or the item does not work when you first use it, contact us within 7 days on WhatsApp +65 8793 9683 or at sales@123ledlighting.sg. We will arrange an exchange or refund.

Faults that appear later are covered by the product warranty (see the product page or your invoice). The warranty does not cover damage from wrong installation, misuse or lack of maintenance.

Opening hours for returns

• Monday to Friday: 11:00 to 19:00
• Saturday: 11:00 to 18:00
• Closed on Sundays and public holidays

Contact

WhatsApp / phone: +65 8793 9683 | Email: sales@123ledlighting.sg